Welcome to FeedFlow. These Terms of Service ("Terms") define the legal relationship between you as a merchant ("Merchant," "you") and FeedFlow ("Platform," "we," "us") regarding your use of all Platform services and tools. By using or installing the Platform, you acknowledge that you have read and agree to these Terms.

1. Acceptance & Eligibility

• You must be a registered merchant on Salla or Zid with an active online store.
• You must be at least 18 years of age and have the legal capacity to enter into binding contracts.
• If you represent a company or business entity, you warrant that you have sufficient authority to bind it to these Terms.

2. Service Description

FeedFlow provides the following tools and services to merchants:

• Store Integration: OAuth 2.0 integration with Salla and Zid platforms to retrieve products, reviews, and promotions.
• XML Feed Generation: Creating XML feed URLs for products, reviews, and promotions compatible with Google Merchant Center. Merchants manually add these URLs to their own Google Merchant Center account — there is no direct API connection to Google Merchant Center.
• POAS Calculation: Net profit tracking per order after deducting all costs.
• Conversion Tracking (CAPI): Server-side transmission of order conversion data to Google Ads, TikTok, and Snapchat.
• Google Customer Reviews: Customer satisfaction survey and ratings badge activation.
• Custom Tracking Domains: Subdomain assignment per merchant via Cloudflare.

The Platform reserves the right to modify services, add new features, or discontinue existing features with at least 14 days' prior notice.

3. Account Access

• Your account is created automatically via the OAuth process with Salla or Zid — no separate registration is required.
• You are responsible for the security of your access credentials and all activities under your account.
• You must notify us immediately at info@feedflow.pro if you suspect unauthorized access.
• Sharing or transferring your account to a third party without our prior written consent is not permitted.

4. Merchant Obligations & Prohibited Uses

A. Merchant Obligations

• Provide accurate and complete store data and update it as needed.
• Comply with Salla and Zid Terms of Service and all applicable laws.
• Obtain necessary consents from your store's customers for processing their data for digital advertising purposes.
• Ensure product and review data added manually to Google Merchant Center is accurate and non-deceptive.
• Comply with policies of Google Merchant Center, Google Ads, TikTok, and Snapchat regarding conversion data usage.
• Promptly report any security breach or unauthorized use of the Platform.

B. Prohibited Uses

• Using the Platform to publish fake, misleading, or IP-infringing product data.
• Attempting to access other merchants' accounts or data.
• Circumventing verification mechanisms or disabling security systems.
• Reselling or sublicensing the Service to third parties without written permission.
• Using the Platform for any unlawful purpose or in violation of these Terms.

5. Subscription Plans & Billing

Salla Merchants:

• Billing is handled directly through Salla's platform per prices listed on Salla's App Store.
• Renewal, cancellation, and payment processing are entirely Salla's responsibility.

Zid Merchants:

• Start: Up to 200 products and 200 reviews.
• Pro: Up to 400 products and 400 reviews.
• Ultra: Up to 800 products and 800 reviews.
• Billing is handled through Zid's platform per its published pricing.
• Feed limits are enforced automatically based on the active plan.

Refund Policy:

• As an intermediary, refund policies are governed by Salla's and Zid's respective terms.
• We bear no direct liability for refund decisions made by either platform.

6. Google API Usage — Specific Obligations

• We access Google Ads data exclusively to send Conversion Events with defined permissions — we do not read your campaigns, ads, budgets, or financial data.
• FeedFlow generates ready-to-use XML feed URLs for products and reviews — merchants add these URLs manually in Google Merchant Center. There is no direct API connection to Google Merchant Center.
• Our compliance with the Google API Services User Data Policy is a non-negotiable legal and professional obligation.
• Data obtained from Google APIs is used solely to operate the services described in these Terms and is not shared with any other party.
• You may revoke access at any time directly from your Google account settings or from the FeedFlow dashboard.

7. Data Protection & Privacy

• The Platform processes shopper data (email, phone) after hashing it with SHA-256 — no clear-text personal data of shoppers is stored in our database.
• Ad click identifiers (GCLID, TTCLID, SCID) are processed only for advertising attribution and campaign optimization — they are not used for any other purpose.
• Data processing is governed by the full Privacy Policy available at feedflow.pro/privacy.
• You as a merchant are responsible for obtaining your customers' consent in accordance with applicable regulations.

8. Intellectual Property

• All code, designs, algorithms, and trademarks belonging to FeedFlow are our exclusive property.
• Your store data (products, reviews, orders) belongs solely to you — we process it on your behalf only.
• Generated XML files are a product of the service and are owned by you.
• Copying, reverse-engineering, or creating derivative works from FeedFlow is not permitted.

9. Disclaimer of Warranties & Limitation of Liability

• The Service is provided "as-is" while we continually strive to ensure availability and stability.
• We do not guarantee that POAS results or conversion data will necessarily improve your ad performance — results depend on factors outside our control.
• We are not responsible for decisions by Google, TikTok, or Snapchat to reject conversion data or suspend your advertising account.
• We bear no responsibility for damages resulting from interruptions to Salla API, Zid API, or Google APIs beyond our control.
• Our maximum financial liability in all cases shall not exceed the subscription amount paid over the last three months.

10. Suspension & Termination

By You:

• You may terminate your subscription at any time by uninstalling the app from Salla or Zid.
• Upon termination, all your data is automatically and permanently deleted.

By Us:

• We reserve the right to suspend or terminate your account for violations of these Terms or acceptable use policies, with 7 days' prior notice unless the violation is severe.
• In cases of severe violation (fraud, GDPR violations, unauthorized access), we reserve the right to immediate suspension.
• We will notify you by email before any action affecting your account.

11. Service Level Agreement (SLA)

• We target 99% monthly uptime.
• Scheduled maintenance is announced at least 48 hours in advance.
• In the event of an unscheduled outage exceeding 4 hours, we commit to immediate email notification.

12. Amendments to Terms

• We reserve the right to modify these Terms at any time, with at least 14 days' prior notice for material changes.
• Notice will be sent to the email address associated with your account.
• Continued use of the Platform after the modification constitutes acceptance of the new Terms.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the Kingdom of Saudi Arabia.
• In the event of a dispute, an amicable resolution is preferred first by contacting info@feedflow.pro.
• If amicable resolution fails, disputes shall be referred to the competent courts in the Kingdom of Saudi Arabia.

14. Contact Us

• Email: info@feedflow.pro
• Website: feedflow.pro

We will respond to all inquiries within 5 business days.